Frequently Asked Questions
Everything you need to know about bringing luxury light into your home.
How are the chandeliers packaged for shipping?
Each chandelier is meticulously packed using high-density molded foam and reinforced double-walled corrugated boxes to ensure every crystal and component arrives in perfect condition.
Do you offer professional installation services?
While we do not provide direct installation, every fixture includes a comprehensive step-by-step guide. We strongly recommend hiring a licensed electrician for safe and proper mounting.
What is your return policy for lighting fixtures?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-designed pieces and modified fixtures are final sale.
Are your chandeliers compatible with dimmer switches?
Yes, the majority of our lighting collections are dimmable, provided you use compatible dimmable LED or halogen bulbs and a standard wall dimmer switch.
What kind of warranty do you provide?
All Chandelier products come with a 2-year limited warranty covering manufacturing defects and electrical components to give you complete peace of mind.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the fixture.